Robert A.

Robert A. began their career in 2007 at Westport as a Warranty Analyst, where they managed and reported quarterly warranty results to upper management and provided coaching and mentoring to team members. Robert was responsible for adjudication claims based on the company's terms and conditions, and they led and implemented an online claim portal for the dealer network that resulted in 100% adoption. Robert also completed quarterly warranty analysis to determine accuracy of warranty accrual and reviewed with management for sign-off. Furthermore, they led and implemented campaigns to customers and the dealership network, managed key external stakeholders through onsite visits to handle escalated challenges, and increased claim processing efficiency from 74% to 84%.

In 2016, Robert A. joined LGM Financial Services as Manager of Service Quality Assurance. Robert led and oversaw all quality assurance and quality control plans to maintain department goals, oversaw all departmental projects to continually track progress and identify risk, and provided data analytics to support all project initiatives. Robert also served as Manager of Operational Excellence, responsible for coaching and mentoring a multi-functional team to execute on all initiatives. Robert led an online claims initiative to increase self-serve adoption from 15-33%, reducing volumes handled by front line staff.

Most recently, Robert A. has been working at Taymor since 2020, where they have held two positions. Robert is currently the Project Manager, and they are also the Customer Service Manager for North America. In this role, they are responsible for coaching and mentoring the customer service team located in three separate locations, providing day to day team leadership, frequent training and onboarding, strategic department planning, and professional development.

Robert A. began their educational journey in 2003 at the British Columbia Institute of Technology, where they obtained a Diploma of Trades Training in Automobile/Automotive Mechanics Technology/Technician. Robert then attended Ferris State University from 2005 to 2007, earning a Bachelor of Science (B.S.) in Automotive Engineering Technology/Technician. In 2018, they obtained a Six Sigma Green Belt (CSSGB) certification from ASQ - World Headquarters.