TCP Software
- Implementation Team Lead
Implementation Team Lead
Lahore, Pakistan
Job description
TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
As a Services Team Lead will:
- Report directly to the Assistant Services Manager to assist and mentor a team of Implementation Specialists and Project Managers
- Conduct audits/quality checks on projects and coach team on feedback
- Serve as first point of escalation for customers and employees
- Carries out administrative tasks such as project creation and reporting
- Responsible for supervising, managing and motivating team members on a daily basis.
- Oversee day-to-day operations
- Monitor team performance and report on metrics
You are a strong fit for this role if you have:
- Proven work experience as a team leader or supervisor
- Expert Knowledge equivalent of a Senior Implementation Specialist and Project Manager
- In-depth knowledge of performance metrics
- Creating an inspiring team environment with an open communication culture
- Setting clear team goals
- Conducts self in alignment with TCP Software Core Values
- Advanced Issue Troubleshooting skills
- Strong ability to communicate clearly and concisely
- Strong ability to prioritize workload and escalations
- Remain professional under severe pressure
- High level of customer empathy
- Sound decision-making skills and judgment
- Accountable and results-focused
- Organizational savvy
- Provide support in people development
- Ability to travel up to 50% of the time, including overnight and weekends.
- Knowledge of Microsoft SQL Databases, Microsoft Server operating systems, cloud-based software solutions (SaaS), and networking a plus.
Benefits:
- Competitive salary based on experience
- PTO and Sick leaves
- In-Patient Health insurance
- Provident fund and EOBI
- The work/life setup you need to be successful
- A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results
- The opportunity to work with amazing talent in a fast-growing company that really values its team
- Company-sponsored training, workshops, education, and team building.
- The chance to make a genuine impact on the company’s growth.
- Plenty of challenging work and the opportunity to stretch yourself.
- Every day you’ll get to work with amazing talent in a fast-growing company that really values their people.
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
