Krishnendu Roy possesses extensive experience in IT service management, currently serving as an ITSM Manager, ITSM Consultant, and Incident Manager at Tata Consultancy Services since November 2016. Previous roles include Resource Development Manager, IT Technical Analyst, and Major Incident Manager at Wipro, where involvement in Incident, Knowledge, and Problem Management activities was significant, alongside achieving defined SLAs and monitoring team performance. Krishnendu holds a Bachelor of Technology (B.Tech.) in Computer Science from WBUT and completed higher secondary education in Science at Sailendra Sircar Vidyalaya.
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