Nik Thompson currently serves as the Head of IT Service Operations at Tata Consultancy Services, focusing on providing IT services to the Wesleyan Assurance Society through diverse teams. Prior experience includes serving as IT Service Operations Manager at Wesleyan, overseeing service teams and technology services support for approximately 1,400 colleagues, and playing a critical role in IT management at Stonewater and Halfords. At Halfords, significant contributions included managing a Service Delivery team and leading projects associated with IT strategy while successfully navigating a major restructure. Educational qualifications comprise a CMI Level 4 Diploma in Management and Leadership and a Btec National Diploma in Computer Studies.