Ratnesh Mathur is an AI and digital transformation leader with over 20 years of IT experience, currently serving as the Delivery Head of the AI Practice at Tata Consultancy Services. They have successfully led the deployment of over 10 production-ready AI/ML models, achieving significant operational efficiency gains for global clients across various sectors, including CMI, BFSI, retail, travel, and hospitality. Throughout their career, Ratnesh has built high-performing teams, pioneered innovations like 24/7 GenAI-powered customer service automation, and established responsible AI governance frameworks. They hold an Executive MBA from the Indian Institute of Management Kashipur and a BTech in Electrical, Electronics, and Communications Engineering.
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