Shio Gupta is a seasoned Manager in HRO Analytics and Process Excellence at Tata Consultancy Services, bringing over 17 years of experience in Customer Care, US Benefits, and Group Insurance operations. Previously, Shio held key positions at Guardian Life, Aon, and Hewitt, where they excelled in streamlining processes, training teams, and enhancing operational efficiency. Shio is recognized for their contributions in quality assurance and automation projects, notably earning a "Plaudit" award for implementing a Quality Assessment Program. They are passionate about driving continuous improvement and fostering collaboration within teams. Shio holds a degree from XLRI Jamshedpur.
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