John Kaplanis

John Kaplanis has a diverse work experience in various roles and industries. John currently works at Tealium as a Premium Success Engineer, where they assist brands in unifying customer data and applications in real time. Prior to this, they were a Customer Success Engineer at Tealium, contributing to the company's mission of providing unified customer data solutions. John also co-founded Midway Web Development, showcasing their entrepreneurial skills.

In addition, John has worked as a Software Developer at Jet Genius Holdings, contributing to front-end development and maintenance of the company's websites. John also created custom report generators using PHP, AJAX, and SQL. John gained extensive experience in client management and success as the Vice President of Client Experience at CFG | Charter Flight Group. In this role, they developed strategies for customer retention and managed the CRM system.

Before that, John worked as a Channel Manager at iboss, where they managed channel programs and signed new partners. John focused on K12, State & Local Gov, and Commercial markets in North America. Furthermore, John has experience in the hospitality industry, having served as a Front Office Manager and Front Office Supervisor at Hilton San Diego Bayfront and a Rock Royalty Agent at Hard Rock Hotel San Diego. In these roles, they managed hotel operations, trained staff, and provided exceptional guest experiences.

Earlier in their career, John worked at Creation Technologies as an Operations Associate and Account Manager, where they executed projects and managed major accounts. John also worked in accounts payable at the same company. Additionally, they gained experience as a Records Analyst at Gryphon Financial Group Inc, where they conducted cold calls and prospecting.

Overall, John Kaplanis has a diverse background in customer success, software development, client management, hospitality, and operations, showcasing their adaptability and wide-ranging skills.

John Kaplanis obtained a Certificate in Full Stack Web Development from UC San Diego Extended Studies in 2020. Prior to that, they earned a Bachelor of Arts degree in Business Management Economics from the University of California, Santa Cruz, with a minor in Information Systems & Technology Management. John attended UC Santa Cruz from 2007 to 2011.