Alicia Picard

Alicia Picard is an accomplished professional in customer success and engagement, currently serving as Vice President of Customer Success & Engagement at Connext since March 2024. Previously, Alicia held the role of Vice President of Customer and Employee Engagement at Trextel, where significant responsibilities included fostering a supportive workforce and leading strategic initiatives. With a strong foundation in customer experience, Alicia started their career at Market Force Information, progressing through various leadership roles focused on customer strategy and experience. Alicia also contributed to the Gain Grow Retain community and developed marketing strategies at The Baer Group. Alicia holds a Bachelor of Arts in English from The University of Alabama.