Mark Frear

Mark Frear is a seasoned professional in customer success and support, currently serving as the Customer Success Lead at TeamForm since April 2023. Previous experience includes roles as Customer Success Manager for Twilio, overseeing a portfolio of top customers in the APAC region, and as a Customer Success Manager and Implementation Engineer at Natterbox Limited, focusing on sales engineering for Cloud SaaS solutions. Mark also held positions at NewVoiceMedia as a Critical Case Engineer, managing escalated customer issues, and as Tier 2 Support, Project Manager, Account Manager, and 2nd Line Team Leader in prior roles, showcasing a strong background in customer engagement and operational excellence across various companies.