Pat Hsieh

Pat Hsieh is an experienced professional in customer care, currently serving as Global Customer Care Manager at Teamson since July 2020. In this role, Pat has successfully led a cross-continental team, improved service quality, and implemented workflow redesigns that have significantly reduced case resolution time while maintaining a high service level agreement. Prior to this position, Pat held roles as Global Customer Care Supervisor and Senior Customer Care Representative at Teamson, achieving notable improvements in customer satisfaction scores. Pat also gained valuable experience as a Customer Happiness Expert at 無框行動 and as an Airbnb Customer Experience Case Manager at UBASE. Pat's career began in education as an ESL Teacher, and holds a Bachelor of Arts in Foreign Language Instruction from Wenzao Ursuline University of Languages.