TeamSupport
Nichole Herran is an accomplished professional with extensive experience in customer success and support roles. Currently serving as the Director of Customer Success at TeamSupport since April 2017, Nichole leads a dedicated team focused on strategies to enhance customer satisfaction, loyalty, and retention. Previously, Nichole held positions including Manager of Customer Onboarding & Support, where responsibilities included delivering product training and multichannel support, and Customer Onboarding Specialist, focused on consulting with new customers. Prior experience includes roles at The Reynolds and Reynolds Company as a QA Analyst and Software Implementation Consultant, as well as a Coordinator at TAMU Reads & Counts and various internships. Nichole holds a Bachelor of Business Administration in Management from Mays Business School at Texas A&M University.
TeamSupport
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TeamSupport is an award-winning B2B customer support software company that has created the single source B2B customer support to success solution with an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than each individual ticket.