Trang Do is an experienced professional in customer experience and product development within the banking sector, with a strong background at Techcombank from October 2017 to May 2022. As a Customer Experience Senior Manager, Trang managed customer service and communication while engaging stakeholders. Previous roles included Product Owner and Customer Insights & Experience Expert, leading significant customer experience initiatives across various banking segments. Prior experience at Cloudberry as a Customer Experience Consultant and Maritime Bank in roles such as Retail Product Development Manager and Business Banking Product Development Specialist further solidified Trang's expertise in customer-centric strategies and product development. Educational qualifications include a Bachelor's degree in Business Administration from the National Economics University and a Master's degree in Banking and Financial from the Banking Academy of Vietnam.
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