Dave Baca

Director, Support Services Research at Technology Services Industry Association

Dave Baca is the director of support services research for TSIA. In this role, he provides membership and advisory designed to help member companies optimize their Customer Support organizations (including help desks, call center, and tech support) to achieve and deliver desired customer and organizational outcomes.

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Manager

Vele Galovski

VP, Support & Field Services Research

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Director, Support Services Research
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