Patrick Martin

Patrick Martin has extensive experience in customer support and experience management, currently serving as a Support Services Advisory Board Member at TSIA since October 2024. Previously, Patrick held various leadership roles at Coveo from August 2018 to April 2025, including EVP of Global Customer Experience, General Manager of Service Solutions, Vice President of Customer Support, and Senior Director of Customer Support. Prior to Coveo, Patrick worked at TELUS as a Senior Director and Business Intelligence Consultant, at Oracle as Director of Product Support, at Taleo as a Director of Enterprise Customer Support, and began a technical support career at EXFO, Multitel Inc., and Copek Electro. Patrick Martin's educational background includes a DEC in Electrical and Electronics Engineering from Cégep de Baie-Comeau.