Daniel Kemp

Daniel Kemp has extensive work experience in customer service and account management roles. Daniel is currently working as a Customer Success Manager at TechSee. Previously, they worked at NICE inContact for over five years, starting as a Technical Account Manager and progressing to Principal Technical Account Manager. In this role, they provided technical, consultative, and professional services for global enterprises, optimized technology infrastructure design, developed tools to save customers money, and provided training on various aspects of the company's products. Daniel also developed deep relationships with customers and met their needs on multiple levels of the business. Prior to NICE inContact, Daniel worked at 211 TAMPA BAY CARES as a Workforce Manager and Quality and Reporting Analyst, and at Providence Medical Corp as a Customer Service Representative. Daniel also worked at Universal Health Care as a Real Time Adherence Coordinator, Quality Assurance Analyst, and Member Service Representative, and at Domino's Pizza as a Customer Service Representative. Before entering the corporate field, Daniel served as a Youth Pastor at Garden Crest Presbyterian Church.

Daniel Kemp completed their education starting from 2008 to 2012, where they attended St. Petersburg College. Daniel earned an Associate of Arts (A.A.) degree with a focus on General studies during their time there. Following this, from 2012 to 2015, they attended Liberty University and obtained a Bachelor's Degree in Interdisciplinary Studies.

In addition to their formal education, Daniel Kemp has also obtained certifications. In January 2015, they received a Call Center Manager certification from The Resource Center for Customer Service Professionals. More recently, in January 2021, they obtained a Techsee Master of Visual certification from TechSee.