Olga Franklin

Olga Franklin is an experienced Lead Business Analyst currently at TEKsystems, with a robust background in business analysis, system design, and project delivery across various industries, including financial services, government, and healthcare. Previous roles include ServiceNow Business Analyst at Koniag Government Services, Technical Consultant at Cask, and Business Systems Analyst at First American Home Warranty, where responsibilities encompassed requirements definition, backlog management, user story writing, and testing. Olga's extensive experience in leading projects for ServiceNow applications and process implementations has been complemented by a strong educational foundation, holding a Bachelor's Degree in Management Information Systems and multiple relevant certifications in medical coding and insurance.