Susanne Winchell is an experienced Organizational Operations Leader currently serving as Sr. Director at Teladoc Health since December 2022. Prior to this role, Susanne held various positions at CVS Health, Anthem, Inc., Aetna, and Bank of America, focusing on enterprise culture, change management, program and project management, and operational oversight. Notable achievements include leading initiatives to enhance organizational health and engagement, transforming delivery models from Waterfall to Agile, and developing the first department Balanced Scorecard within Anthem's IT organization. Susanne's extensive experience spans overseeing large teams, managing budgets, and implementing strategic programs that improve performance and streamline operations across the organizations.