LF

Logan Finch

Special Operations Agent at TELE NETWORK, INC

Logan Finch has a diverse work experience spanning several industries. They started their career as a Data Entry Technician at the Texas Department of Transportation in 2012, where they compiled a database and completed a project ahead of schedule. They also worked as a Data Entry Technician at Goodwill Industries of Central Texas, transposing employee information into a database.

In 2013, Logan worked as a QA Tester at Etherpros, where they focused on quality assurance testing and writing error reports for a Ruby on Rails web application. They then took on the role of a Sandwich Artist at Subway in 2014, where they made sandwiches, prepared ingredients, and provided customer service.

Logan joined the Texas Department of Family and Protective Services as a Document Controller in 2016, and later held the same role at the Texas Department of Insurance. They also worked as a Security Officer at ACT Security Group during the same year.

In 2017, Logan started working as a Customer Support Agent at iEnergizer, providing customer support for an MMORPG video game. They assisted with account management, fraud, technical support, and in-game transactions, achieving high customer satisfaction rates. They then transitioned to a role as a Game Security Agent at iEnergizer, where they located problematic players and enforced rules and regulations within the game.

Logan's most recent position is at teleNetwork, where they began as a Tier 1 Phone Agent in 2019, handling customer support for an internet service provider. They later became a Tier 1 Chat Agent, working simultaneously on up to three chat conversations. Currently, Logan holds the position of Special Operations Agent at teleNetwork.

Logan Finch pursued their education at Anderson High from 2005 to 2009. After completing their high school education, they enrolled at Virginia Tech, where they studied French Language and Literature, Math, and Computer Science. Logan Finch successfully obtained their Bachelor's Degree from Virginia Tech in 2015.

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Timeline

  • Special Operations Agent

    August, 2021 - present

  • Tier 1 Chat Agent

    March, 2020

  • Tier 1 Phone Agent

    September, 2019