Telecommunications Industry Ombudsman
Matthew L. is an experienced professional specializing in customer service and dispute resolution within the telecommunications and healthcare sectors. Currently serving as an Early Resolutions Officer at the Telecommunications Industry Ombudsman since April 2023, Matthew L. previously worked at Medibank in various roles for nearly eight years, including Resolutions Officer, Customer Care Case Manager, and Senior Member Advocate. In these roles, Matthew L. successfully managed high-level complaints, contributing to maintaining low Ombudsman complaints and ensuring procedural adherence. Prior experience includes handling complex credit card inquiries at ANZ and progressing from crew member to shift manager at McDonald's Australia. Matthew L. holds a Certificate 4 in Customer Contact and is currently pursuing a Graduate Certificate in Dispute Resolution at Box Hill Institute.