Rory Newall

Rory Newall is a seasoned professional in the telecommunications industry, currently serving as a Senior Resolution Officer (Technical) at the Telecommunications Industry Ombudsman since February 2017. This role includes providing technical guidance in dispute resolution, managing a caseload of complaints, and conducting formal investigations. Rory's previous position as an Early Resolution Officer involved assessing new complaints for jurisdiction and facilitating communication between complainants and service providers. Prior experience includes serving as a Senior Estimator at East End Slabs, overseeing project management and financial analysis. Rory holds a Graduate Certificate in Dispute Resolution from Box Hill Institute and a Bachelor of Arts in Digital Communication from Swinburne University, alongside studies in Building and Construction Management at RMIT University.