Syamizam Shahudin

Syamizam Shahudin serves as the Assistant General Manager of Customer Advocacy at Telekom Malaysia since November 2015, focusing on enhancing customer experience through a customer-centric culture and strong stakeholder collaboration. Previous roles at Telekom Malaysia include Head of CX Culture, Customer Engagement & Loyalty, Head of CX Service Culture, Certified Master Trainer, and Senior Change Leader, where responsibilities spanned culture transformation, employee experience programs, and training development for a large workforce. Prior to returning to Telekom Malaysia, Syamizam held positions as Manager in Business Partnering at VADS Berhad, Professional Trainer at HRD Corp, Assistant Manager for Change Management, and Training Specialist for Unifi Operations Center. An early career included a role as a Training Instructor at Tenaga Nasional Berhad. Syamizam holds a Certified CX Professional degree from Western Kentucky University and a Master of Management from Universiti Industri Selangor.