Olivier VARLET

Olivier VARLET has over 18 years of work experience in various roles in the telecommunications industry. Olivier is currently working at onoff Telecom as the Head of Customer Service Management since February 2021. In this position, Olivier is responsible for managing a 10-member team and ensuring the quality of service and compliance with legal requisites. Olivier also handles critical incidents, reduces escalation ratios, and improves customer support relationships. Olivier has implemented organizational processes, knowledge bases, and operational KPIs.

Prior to joining onoff Telecom, Olivier worked at Mojix as a Customer Service Manager from July 2018 to June 2020. Before that, they were at Transatel from 2015 to 2018, where they served as the Manager Support Level 2 and was responsible for incidents management and follow-up for telecom services.

Earlier in their career, Olivier gained experience at Bouygues Telecom, where they held various roles from 2004 to 2015. These roles included Support Level 2 - Voice core network, Customer Support, Support Level 1 - Voice and Roaming core network, Team Manager, Voice core network controller, and Mobile radio network controller.

Olivier's work experience also includes a brief stint at NEL telecom as a Telecommunications Technician in 2003.

Throughout their career, Olivier VARLET has demonstrated leadership, team management, incident management, and communication skills, contributing to the success of the companies they have worked for.

Olivier VARLET started their education in 1998 at Lycée Jules Ferry - Versailles, where they pursued a Baccalauréat degree in STI Electrotechnique. Olivier completed this degree in 2000. From 2000 to 2002, Olivier VARLET attended Lycée Jules Ferry - Versailles again, this time studying Informatique industrielle and obtaining a BTS degree. Finally, in 2002, Olivier VARLET enrolled at Université Léonard de Vinci - La Défense, where they earned a Licence degree in Informatique.