Kurt Vanhauwaert

Kurt Vanhauwaert is an experienced professional with a strong background in operations management, currently serving as the Director of Back Office Operations at Telenet since August 2006. In this role, Kurt leads on-site and offshore teams to enhance customer satisfaction through efficient operations. Previous positions include Director of Technical Back Office, where the focus was on resolving customer friction and implementing automated solutions, and Manager of Technical Back Office, where responsibilities included change management to ensure operational readiness. Additional experience encompasses managing a hosting service desk and operations for cloud and hosting products at Telenet, along with earlier roles at Dela Uitvaartverzekering as a Ceremoniemeester and Contact Center Agent. Kurt's educational background includes studies at PIVA and Hogeschool Antwerpen.