Aissa Chedly

Aissa CHEDLY is an experienced ITSM Manager with a robust background in managing IT services across multiple countries. Currently serving Teleperformance since January 2008, Aissa has led the establishment and management of the IT Service Desk for the French Speaking Market, overseeing 22 sites across France, Tunisia, Morocco, Madagascar, and Lebanon, and implementing ITIL standards. Prior roles include IT Manager, where responsibilities involved project management for the opening of Teleperformance Morocco and team recruitment, and System and Network Administrator, focusing on incident and documentation management. Aissa's career commenced at OC-Cube as IT Manager, where technical architecture was implemented and teams recruited and trained. Aissa holds an ITIL Foundation Certificate in IT Service Management from EXIN and a degree from ISIT COM.