Akaash Patel has accumulated extensive experience in customer service and accountancy. Beginning as an Accountant at the National Lottery Heritage Fund in February 2019, responsibilities included managing spreadsheets, performing data cleansing, and assisting with grant payments and website issues. Transitioning to Teleperformance, Akaash served as a Customer Service Specialist for the Southeastern Railway Contract from January 2023 to September 2024, focusing on customer support and query resolution. Currently, as a Customer Service Operations Manager for the NHS and DWP Contracts, responsibilities include leading a team of over 700 employees, ensuring compliance with service level agreements, managing schedules, and optimizing operational efficiencies. Prior experience also includes working as an Event Supervisor with Liveforce, overseeing multiple event projects and staff. Akaash is currently pursuing a Bachelor's degree in Finance at Aston University, building on a strong educational foundation in geography, economics, and chemistry from Beal Sixth Form.
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