Claire Taylor is an award-winning Director of Operations with extensive experience managing large-scale public sector contact center contracts, currently overseeing a contract with over 2,500 FTEs. Known for driving operational excellence and streamlining processes, Claire has a proven track record in contract management, team leadership, and stakeholder engagement. Previous roles include Contact Center Manager at Teleperformance and various positions at Serco, where Claire advanced from Helpline Adviser to Service Delivery Manager. Passionate about leveraging innovation to enhance customer experiences, Claire is committed to delivering exceptional service outcomes.
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