Joseph F. is a high-impact Operations Leader with over 18 years of experience in service delivery, project management, and client relationship management. Currently serving as a Contact Center Manager at TP, Joseph applies their expertise in process improvement and crisis intervention to enhance operational efficiency. Previously, Joseph held senior positions at TELUS International Philippines and Firstsource, where they achieved significant improvements in KPIs and customer satisfaction metrics. With a proven track record of fostering client relationships and exceeding business objectives, Joseph has been recognized for excellence in operations and leadership throughout their career.
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