Karina Juarez

Karina Juarez is an accomplished professional with extensive experience in customer experience and service delivery. Currently serving as Chief Experience Officer at Teleperformance and having held roles such as Emotions & Experience Director and Call Center Manager, Karina has demonstrated strong leadership skills in managing customer interactions. Prior to Teleperformance, Karina worked at IBM in various positions, including Service Delivery Manager and Project Manager, from January 2007 to August 2016. Karina's educational background includes executive education programs at Columbia Business School, focusing on Chief Marketing Officer, Leadership Essentials, and Digital Marketing, as well as a degree from Universidad Nacional de La Matanza obtained between 1996 and 2002.