Lourdes Antonette Fuentebella

Lourdes Antonette Fuentebella is an experienced professional in training and quality management, currently serving as the Training and Quality Director at Teleperformance since July 2024. Previously, Lourdes was a Senior Account Manager at Ubiquity from November 2021 to November 2023, managing a diverse client portfolio and achieving a 20% headcount increase through strategic upselling. During a long tenure at Concentrix from July 2014 to July 2021, Lourdes progressed through several roles, notably as a Senior Operations Manager, where effective leadership transformed account status and facilitated a transition to a work-at-home model. Additionally, Lourdes's experience includes addressing client issues as a Senior Client Services Manager, resulting in significant reductions in escalations, and enhancing training effectiveness as a Training and Quality Manager at Transcom.