Martina Arpa is an accomplished Project & CX Manager at Teleperformance Knowledge Services, a position held since July 2016, following the transformation of Praxidia into the Knowledge Services division in January 2021. Prior experience includes a consulting role at Deloitte Consulting from November 2013 to June 2016, focusing on various industries including Media, Telecom, and Banking, with expertise in customer management strategies and CRM system design. Earlier experience as an IT Consultant at Sistemia Spa involved significant training in SAS programming and analytics tools. Martina's career began in retail sales at Decathlon in 2007. Academic qualifications include a Master's degree in Statistics from Sapienza Università di Roma and a Bachelor's degree in Mathematics from the University of Rome Tor Vergata.
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