Mohamed Ismail is a seasoned Contact Center Operations Manager at Teleperformance, where they focus on optimizing performance and enhancing customer experience. They hold certifications as a COPC®-HPMT and Six Sigma Yellow Belt and have a strong background in workforce management and KPI analysis. Previously, Ismail served as Operations Specialist in Retention & Collection at Etisalat UAE and held various leadership roles within Raya Contact Center. Additionally, they began their career as a Sales Executive at Etisalat Misr and have been pursuing a Bachelor of Tourism Guidance at Mokatam Academy since 2019.
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