Richa Nigam

Richa Nigam is an accomplished Operations & Process Excellence Leader with over 22 years of diverse experience in managing client journeys and maximizing business value. Richa has held significant roles at companies such as Convergys, Xerox India, and Tech Mahindra, where they implemented multi-channel operations and drove process improvements. Currently, as the Director of Operations at Teleperformance, Richa spearheads large-scale IT operations, enhances client satisfaction, and ensures regulatory compliance in highly regulated industries. Richa holds a Diploma in Hotel Management from the Institute of Hotel Management, Lucknow.