Shikha Murali is an accomplished professional in operations and quality management, currently serving as Senior Vice President Operations at Teleperformance. With a diverse background that includes leadership roles such as Vice President of Service Delivery, Quality & Compliance at Teleperformance, Country Head at STARTEK, and Director of Operations at both Concentrix and Convergys, Shikha has demonstrated expertise across multiple domains. Prior positions also include a pivotal role as Vice President - Operations and Head of Quality and Compliance at Aegis Malaysia, along with Vice President, Corporate Quality and Associate Vice President roles. Shikha holds a Six Sigma Master Black Belt from the Indian Statistical Institute (ISI), New Delhi, and an MBA in Operations Management and Strategy from the National Institute of Business Management (NIBM) Global.
May, 2024 - present
July, 2021