Smriti Sood is a seasoned professional with over 20 years of experience in the BPO and service industry, currently serving as the Sr. Director of Operations at Teleperformance since 2025. They have a strong specialization in customer service, U.S. healthcare, retirement operations, and trust & safety. Throughout their career, Smriti has demonstrated expertise in leading operations, quality management, and training, while effectively driving performance improvements and enhancing process efficiencies. They previously held positions as a Senior Manager at Genpact from 2019 to 2022, and as a Training Manager at Hewitt Associates from 2009 to 2019. Smriti earned a Bachelor's degree in Computer Aided Management, Accounting, and Business/Management from Guru Nanak Dev University between 2000 and 2003.
This person is not in the org chart
This person is not in any teams
This person is not in any offices