Ashley McDonald

Ashley McDonald, CAPM, has a diverse work experience spanning over 17 years. Ashley currently holds the position of Director, CX & Revenue Operations at Televerde, a role they have been in since March 2023. Prior to this, Ashley served as a Senior Client Strategy Manager at Televerde, where they played a key role in driving strategic outcomes throughout the client life cycle. Ashley also held the position of Strategic Account Manager and Client Success Manager at the company.

Before joining Televerde, Ashley gained experience in various roles such as Project Coordinator, Messaging and Training Coordinator, and Campaign Coordinator. Ashley started their career as a Lead Development Representative and later worked as a Sales Optimization Specialist at Televerde.

In addition to their tenure at Televerde, Ashley worked as a Team Lead and Call Center Trainer at Student Loan Debt Helpers, LLC. Ashley also served as a Service Desk Manager at Paul Mitchell the School-Phoenix and as a Lead Receptionist at Brillare Hairdressing Academy.

Ashley's early career includes experience as a Kitchen Manager at Chipotle Mexican Grill and as a Team Lead for Sales and Retention at Discover Card.

Overall, Ashley McDonald has a wealth of experience in CX & Revenue Operations, client strategy, project management, and team leadership.

Ashley McDonald, CAPM, attended Rio Salado College from 2008 to 2017. Ashley obtained a diploma from Sandra Day O'Connor High School in 2008. In 2018, they earned the certification of Certified Associate in Project Management (CAPM) from the Project Management Institute. Ashley has also completed various online courses, including "The Manager's Toolkit: A Practical Guide to Managing People at Work" from Coursera in 2022 and "How to Use SMART Goals: Achieve More in Less Time" from Udemy in 2021. Ashley has also completed courses on people management, business management, and dissolving hostility in the workplace from Udemy, the Chartered Institute of Personnel and Development (CIPD), and IIMBx in 2021. Ashley is currently pursuing a degree in "Finance for Non Finance Professionals" from the W. P. Carey School of Business at Arizona State University, expected to be completed in 2023.