Jason Cortel

Director, Global Workforce Management at Televerde

Jason Cortel has a diverse work experience spanning various roles and industries. Jason started their career as an Assistant Manager at Franchise Management Systems, Inc. in 1992, where they worked until 1998. Jason then joined Register.com as a Manager of Marketing, focusing on product development, content marketing, e-commerce sales, and operations. During their time at Register.com, they played a crucial role in analyzing and improving the company's online traffic channels and executing successful marketing campaigns.

In 2004, Jason transitioned to DollarDays International, where they served as a Merchandise Manager, responsible for vendor management, product sourcing, and content marketing until 2005.

In 2005, Jason joined Televerde, where they worked for several positions, including Call Center Manager, Senior Performance Manager, Performance Manager, Director of Operations - Sales Development & Inside Sales, Global Director - Call Center Operations, and their latest role as the Director of Global Workforce Management. In these roles, Jason demonstrated strategic leadership, successfully managed teams, and implemented continuous improvement initiatives to drive outcomes for both Televerde and its clients.

Jason Cortel earned a Bachelor of Science (BS) degree in Business Administration from Saint Leo University from 2007 to 2009. Prior to that, they obtained an Associates of Applied Science degree in Hospitality Management from ITT Technical Institute from 1994 to 1996. Additionally, they have a certification titled "Sheryl Sandberg and Adam Grant on Option B: Building Resilience" from LinkedIn, although the month of obtaining is not specified.

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Timeline

  • Director, Global Workforce Management

    May, 2019 - present

  • Global Director, Call Center Operations

    January, 2019

  • Director Of Operations - Sales Development & Inside Sales

    June, 2015

  • Call Center Manager

    November, 2007

  • Senior Performance Manager

    July, 2007

  • Performance Manager

    September, 2005

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