Elias Magana

Elias joined the Televergence team in 2006 as NOC Tech 1, a role in which he reviewed and escalated trouble tickets. For more than a decade, Elias has overseen the conversion of incoming vendor rate sheets into the proper format for uploading into varied switch systems. In this current role, Elias is responsible for customer service inquiries, troubleshooting and problem resolution. As the primary point of contact for managing the customer interop process for VOIP provisioning, Elias handles toll-free orders and manages inbound and outbound number porting through the Somos ROC.

Elias lives and works by his self-engrained philosophy, “Anyone can look at the obvious and spin their wheels. he prefers to start from the bottom and work his way up, researching all possibilities to provide an excellent and lasting resolution to any issue or trouble ticket that is presented.”

In his free time, Elias enjoys drawing, but his absolute favorite past-time is online gaming. He also recently discovered his passion for custom website design. When he’s away from the office, you may find Elias at the nearest comic convention with friends and family.