Fernan Roy Punay

Fernan Roy Punay is an experienced Office Manager at TeligentIP since October 2018, overseeing operations, performing administrative responsibilities, and managing recruitment and performance monitoring. Prior to this role, Fernan served as Team Manager at Alorica Philippines, Inc., providing supervision and coaching to staff, and as Operations Supervisor at Teleperformance Philippines, responsible for agent performance and client goal attainment. Fernan's career also includes a significant tenure at Sutherland Global Services as Team Manager, focusing on team development and client communication, and multiple roles at Concentrix, starting as a Technical Support Engineer and progressing to Senior Product Support Specialist and Subject Matter Expert, emphasizing technical support and customer satisfaction. Fernan holds a Bachelor of Science degree in Computer Science from Ama Computer College (1997-2001).