Shakira Kitt

Shakira Kitt is currently a Senior Market Research Analyst at Telogical Systems. Prior to this, they were a Team Lead at Extended Stay America from October 2017 to March 2018. In this role, they assisted the General Manager in daily hotel operations to ensure optimum performance and continual improvement of KPI’s and 100% guest satisfaction. Shakira also completed nightly audits and cash drops to the safe and bank, while assisting with active marketing and social media websites to attract revenue and potential employees. Shakira Kitt was formally commended internally and through customer feedback on Navigating through multiple computer systems while calming angry customers and restoring customer-client relationships. Prior to their time at Extended Stay America, Shakira Kitt was a Financial Services Representative at Verizon Wireless from June 2015 to September 2016. In this role, they led performance in inbound and outbound dollars per hour, customer-facing time, and adherence while providing customer service excellence in handling customer billing inquiries and complaints by personalized best option solutions per customer.

Shakira Kitt has a Bachelor's degree in Business Administration/ Banking and Finance from Allen University, and a Diploma in Business Finance from Wade Hampton High School.