Herbert Hugon

Herbert Hugon is a seasoned professional in workforce planning and operational management, currently serving as the Workforce Planning Lead and Acting Operations Lead at Telstra Health since June 2022. Previously, Herbert held the position of National Workforce Planning Manager at 13cabs from July 2021 to June 2022 and served as a Senior Workforce Planner and Customer Workforce Real-time Leader at Latitude Financial Services from July 2017 to July 2021. Earlier experience includes roles as a Workforce Analyst at Belong and Operations Coordinator at Telstra, where operational support was provided to the Executive Director of Global Contact Centres, along with championing customer service excellence by managing complaints and inquiries. Herbert began the career as a Sales Representative at Cash Converters in 2008. Educational qualifications include a Bachelor of Applied Science in Psychology from Deakin University, earned between 2009 and 2013.