UGO ILIKA is an experienced telecommunications professional with a background in network management and analysis. Currently, UGO serves as a Network Specialist at TELUS and has held the position of Network Analyst (Reliability) at Shaw Communications since November 2021. UGO's previous roles include Network Field Technician at TELUS and Network Operations Centre Analyst at CCI Wireless, where responsibilities focused on network reliability and monitoring. UGO's extensive experience spans over 13 years at Globacom, managing core network performance and infrastructure, and improving KPIs for the Nigerian telecom sector. UGO holds a Bachelor's degree in Electronic Engineering from the University of Nigeria, a Master's degree in Project Management Professional from the Project Management Institute, an MBA from the University of Benin, a Certified Network Associate designation from Cisco, and a Certificate in RCP, HLR, and MSC operations from Alcatel University.