Customer Service · Copenhagen, Denmark
About us:
Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, IKEA, BDO and more.
Founded in Copenhagen, Denmark, in 2014, Templafy’s success is built by our 60+ employee nationalities found at offices around the world. We believe when people feel they belong, have a voice, and feel heard, they are happier and perform better, and that way, everyone wins. Our innovation, diversity, and unique product have raised over 200 million in funding from Insight Venture Partners, Seed Capital, Dawn Capital, Damgaard Company and Golub Capital.
What we’re looking for:
We are looking for a Technical Support Engineer to join our already skilled global team of Technical Support Engineers.
As a Technical Support Engineer, you will be responsible for providing daily enterprise support to our customers, partners and colleagues via support tickets, screen sharing, and email. You will serve as an escalation point in support, troubleshooting highly complex issues and taking ownership of technical escalations, ensuring effective and efficient resolution without delay.
You will work closely but not exclusively with the customer organization, product managers, and engineers, ensuring the effective resolution of reported technical issues, and escalations.
Besides a strong technical foundation, you will need to communicate well, both written and verbally, operate independently, and work well in the intersection between Customer Support and Technology. To ensure support continuity, you may also be required to participate in on-call rotations to cover out-of-hours support.
You will be able to contribute with ideas, initiatives, and best practices to ensure the continued effectiveness and success of the support function with business requirements in mind as we continue to grow.
The role will expose you to SaaS technologies and environments in addition to growth opportunities personally as well as professionally.
Requirements:
Beneficial:
Support software stack:
Below are some of the software and environments used in support:
Zendesk Support and Knowledge, Salesforce, Slack, Zoom, Snagit, Microsoft Office and Sharepoint, Microsoft Hyper-V, Microsoft Azure DevOps, Microsoft Azure for testing, PagerDuty.
Templafy is a workplace of belongingness. To us this means that you have a voice, you dare to speak up, and your voice is heard. We focus on offering an environment that allows all employees to feel that they belong regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or other status.
Open roles at Templafy