Richie Zhu Ruiqing

Richie Zhu Ruiqing is currently working as the Manager of Customer Technical Support at Tempo Software since April 2021. Prior to this, Richie held positions at Genetec from April 2014 to April 2021, starting as a Software Support Specialist and later becoming a Technical Support Representative. Richie also completed a Technical Support Internship at SAP in 2014. With a Master of Arts in Social and Cultural Anthropology from KU Leuven, Richie also holds a Attestation of College Studies in Network Administrator and support from Dawson College. Additionally, Richie completed Niveau 3 of Cours de francisation de la Ministère de l'Immigration et des Communautés culturelles at Université de Montréal. Richie's experience includes providing level 1 & 2 technical support, troubleshooting network, OS, and hardware issues, supporting conferences IT-wise and equipment-wise, as well as handling user incidents through ticketing and walk-in support.