Senior Manager, Operations

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We're looking for a Senior Operations Manager who will have responsibility for working with cross functional teams to scale and improve daily operations within our Oncology business. This individual is expected to apply critical thinking to prioritize initiatives, ensure all projects deliver value in a timely manner, and apply data driven approaches to solve problems. Initiatives will include optimization of existing processes and implementation of new capabilities and services.

What You'll Do:

• Lead cross-functional projects to drive company KPIs. Develop and scale new workflows and implement incremental improvements to existing workflows.
• Own project execution including managing and tracking work across various teams. Report project statuses, metrics and feedback to appropriate stakeholders.  
• Identify and respond to project issues and risks; own and provide expedient follow through to action or resolution and communicate appropriately. 
• Identify growth and optimization opportunities and design execution roadmaps
• Partner with Operations, Customer Success, Clinical Lab, Product & Engineering to identify process and product feature improvements to support daily operations
• Use data to tell a story and make clear business recommendations
• Use informal influence to support others teams to improve their processes and metrics
• Craft and manage project plans and agendas; collect, prioritize, and complete activities related to project plan
• Role may include direct supervisor responsibilities
• Other duties as assigned

Qualifications:

• Bachelor’s degree
• 5+ years of operating experience including scaling teams and a track record of exceeding KPIs
• Prior project management or process improvement responsibilities
• Highly organized and systematic, superb attention to detail, and ability to complete work with a high degree of autonomy, accuracy and an eye towards process improvement
• Ability to design, structure, and oversee multiple initiatives and teams simultaneously
• Anticipatory problem solver that can proactively manage stakeholder expectations and risks
• Ability to identify organizational project intersections, dependencies and resource constraints; pulls in all key stakeholders to stay in alignment while managing timelines and deliverables
• Strong analytical skills and ability to make data-driven recommendations or decisions 
• Persistent and resilient person who thrives in a fast-paced, highly iterative environment
• Comfort with ambiguity and creating structure; adaptability and flexibility to change priorities and initiatives
• Impeccable verbal, interpersonal, and written communication skills with the ability to distill complex issues and translate them into concrete action plans; ability to adjust and tailor communications to different audiences for impact
• Prior experience directly managing teams; exceptional leadership skills
• Tenacious appetite for success
• Curiosity to learn

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