Ferninando Freitas

Ferninando Freitas has a diverse work experience in the operations field. Ferninando started their career as a Supervisor of Operations at Ikêa Assistência Brasil from July 2015 to August 2017, where they supervised teams and ensured the quality of customer and supplier experiences. Ferninando then joined Teleperformance in January 2021 and worked as a Senior Operations Coordinator for the LatAm region until July 2021. In this role, they managed teams and operations, implemented business strategies, and created and managed operational dashboards. Since May 2022, Ferninando has been working as the Head of Operations at Ten Lifestyle Group. In this position, they are responsible for various tasks, including omnichannel operations management, headcount planning, cost control, and the implementation of OKRs. Ferninando also oversees the management of operational KPIs, defines service delivery strategies, and creates dashboards for operational controls.

Ferninando Freitas completed the Negotiation Programme in Business and Management at The London School of Economics in 2014. Prior to that, there is no information available about their educational history. However, Ferninando has a background in Marketing, indicated by their studies in Gestão de Marketing at Universidade Anhembi Morumbi. The duration of their studies at Universidade Anhembi Morumbi is not known.