Sulaiman Motala

Sulaiman Motala is a seasoned professional with extensive experience in customer experience and digital product management. Currently serving as the Global Head of Customer Experience at Ten Lifestyle Group since November 2024, Sulaiman previously held the position of Digital Product & Experience Head at Planet Fitness, where responsibilities included developing product roadmaps, leading digital experience strategies, and optimizing customer journeys using AI technologies. At FNB South Africa, Sulaiman rose from Customer Experience Specialist to Customer Experience Manager, focusing on implementing CX strategies and analyzing customer behavior. With earlier roles at Airports Company South Africa, including positions as Customer Experience and Business Intelligence Specialist, Sulaiman developed data-driven solutions and performed customer feedback analysis. Academic qualifications include a Bachelor of Science (BSc) Honours and a Bachelor of Science (BSc) from the University of KwaZulu-Natal.