Karen Hoffert

Karen Hoffert is an accomplished professional with extensive experience in customer success and client services across various technology and consulting sectors. Currently serving as the Manager of Customer Success at Way2B1 since February 2024, Hoffert previously held roles including Customer Support Manager at Yiftee, Field Operations Coordinator at GreenRoad, and Senior Director of Client Services at Hipbone. Notable achievements include establishing a merchant pool framework at Yiftee and streamlining client management processes at Hipbone. With a foundation in training and support from positions at Netmosphere, Rubric, and Remedy, Hoffert has consistently focused on enhancing customer experiences and driving business growth. Hoffert holds a PMI Certification from ACC and a degree from UC Santa Barbara.