Nicole Bailey

Nicole Bailey has over 14 years of experience in various roles within the financial services, real estate, and technology industries. Nicole started their career in 2007 as a Lead Universal Member Service Representative at Navy Federal Credit Union, where they worked for three years. Nicole then worked as a Customer Success Manager at Possession Planners from 2016 to 2019. From 2011 to 2020, Nicole worked at San Diego County Credit Union as a Senior Financial Services Rep/Orange County Real Estate Specialist, where they gained experience in various areas, such as consumer and real estate lending, project management, software implementation, and branch operations. In 2020, Nicole became a Retail Operations Manager/Senior Project Manager at Redstone Funding, LLC dba Marqi. Nicole's responsibilities included mortgage loan origination, processing and post-closing, implementation software management, facilities management, and presentation and sales trainer. From 2021 to 2023, Nicole worked as an Implementation Project Manager at Reggora, a modern appraisal technology company. Nicole managed lender and appraiser partner relationships, handled configuration platform tech, and communicated with CEOs and end-users. Currently, Nicole works as a Customer Success Manager at Tenant Inc., a real estate property technologies company.

Nicole Bailey attended MiraCosta College from 2004 to 2007 where they studied Psychology, General Studies and Business Administration. Nicole has also obtained several certifications such as Customer Success Management Fundamentals, Engagement Preparation Best Practices for Customer Success Management, Onboarding and Adoption Best Practices for Customer Success Management, Project Management with Monday.com, and Sales: Customer Success from LinkedIn. Additionally, Nicole has obtained certifications for NMLS and Notary Public for The State of California. No information was provided on the months and years they obtained their latter certifications.