Mitch Vinet, MBA

Mitch Vinet, MBA, has a diverse work experience spanning multiple industries. Mitch currently serves as a Customer Care Manager at tentree, starting in September 2021. Prior to this, Mitch worked at Arc'teryx Equipment as a Customer Service Resolution Specialist from June 2019 to September 2021.

In 2018, Mitch worked at AvenueHQ as a Client Experience Manager. In this role, they led a team to deliver results in terms of customer experience, onboarding, support, and care. Mitch also focused on continuously building and assessing best practices to create consistent customer experiences.

Before that, Mitch worked at BuildDirect Technologies, starting as a Customer Consultant in January 2014 and later becoming a Customer Consultant Team Lead and a Customer Consultant Training & Development Specialist. In these roles, they defined processes, coached team members, conducted performance reviews, organized team huddles, and provided group training sessions.

Mitch's earlier experience includes working as a Team Lead in the Pricing Department at Western Union Business Solutions from November 2008 to July 2010. Mitch was responsible for managing staff-related activities and ensuring superior customer service.

Before that, Mitch worked as a Transaction Processor at Custom House Global Foreign Exchange from May 2006 to December 2008, where they reviewed online transactions and handled client inquiries.

Mitch'searliest work experience was at Torbram Electric Supply, where they served as an Inside Sales/Stores Manager from November 2002 to May 2006. In this role, they provided sales and customer service, managed branch inventory, and maintained relationships with clients.

Overall, Mitch Vinet has demonstrated leadership skills, a focus on customer experience, and an ability to drive results in various roles throughout their career.

Mitch Vinet earned a Master of Business Administration (MBA) from the Beedie School of Business at Simon Fraser University from 2020 to 2022. Prior to their MBA, they obtained a Graduate Diploma in Business Administration from the same institution from 2017 to 2019. Additionally, Mitch holds a Diploma in Contemporary Music and Technology from Selkirk College, completed from 2010 to 2012.

In terms of certifications, Mitch has completed several courses on Coursera, including "Linear Regression for Business Statistics," "Business Applications of Hypothesis Testing and Confidence Interval Estimation," "Basic Data Descriptors, Statistical Distributions, and Application to Business Decisions," and "Introduction to Data Analysis Using Excel." These certifications were obtained in 2017.