Filip Volavka

Filip Volavka is an experienced Service Experience Manager currently at Teradata since August 2016, specializing in delivering operational excellence and managing service delivery for clients. Filip has a strong background in tracking customer satisfaction, managing incidents, and overseeing complex project management activities across various roles including Delivery Manager, Project Manager, and EMEA Transition Manager. With expertise in technical delivery and operational risk management, Filip has effectively led teams and initiatives to improve customer experience and drive cross-functional process improvements. Previous roles include Application Support Technical Team Lead at EmbedIT and Service Owner at DHL IT Services Europe, showcasing a commitment to enhancing service quality and customer satisfaction. Filip holds a Master's degree in IT & Management from Banking Institute College in Prague.